Are your teachers properly qualified to teach?
Yes - all of our trainers are native speakers of their
teaching language, and have qualifications either in
teaching their native language as a foreign language, or
a degree from a university in their own language. Many
How many sessions am I likely to need?
It is difficult to give a precise answer. Learning a new
language depends almost entirely on the student.
Students with prior language learning experience, those
with proper motivation and those with pressing reasons
for learning the language generally make faster
learners. However, using our experience as a benchmark,
most language learners who begin their courses with no
knowledge of their target language and take the course
in order to be able to have basic conversation and
survive in the country, 15 sessions of 2 hours each is
considered a realistic period of time. If you let us
know your specific needs, we can give a more accurate
How do I work out my language level?
Your tutor will give you an initial assessment in your
first session. We also provide online multiple-choice
language tests for the major languages - if you wish to
take one and find your level yourself, please contact
Is it possible to take just one class on a trial basis,
to see how I get on?
Generally speaking, no. It is highly improbable that we
will be able to find and arrange a trainer who doesn't
mind teaching a single class, as one session is not
enough to gauge accurately how you will make progress
with the course. In special circumstances, however, it
may be possible to arrange this - get in touch with us
if you feel that it is absolutely necessary for you or
What if I don't get on with my teacher?
This is a very rare situation, but we acknowledge and
appreciate that it can happen. If you dislike your
teacher or their teaching style, you should get in
contact with us after the initial session and we can
arrange another teacher for you. You will not have to
pay for that first session, and if we are unable to find
an alternative teacher, you will receive a total refund.
Can I pay in instalments, or do I need to pay in
Upon booking a course, you make a commitment for the
entirety of the programme. We will send an invoice for
the total amount; but we do not require the full amount
up front. We need only a $550 deposit to get things
moving, payable by bank transfer or credit card.
Subsequently, the total balance on the invoice must be
settled within 2 weeks.
Do I have to add tax to your prices?
No, there are no hidden sales or value added taxes. The
price we quote is the price you pay.
Are the courses certified? Will I receive a certificate?
At the end of your course you will receive a Certificate
of Completion, detailing what you studied, for how many
hours, and your final level. While our courses are not
accredited by any university or similar institution, we
can help prepare you for accredited exams if needs be -
this would entail spending a portion of your course
doing preparation for the exams.
What is the maximum class size?
This is entirely your decision, as we can appreciate
that the more people there are in the class, the lower
the cost for each person. However, it's important to
note that the more people there are in each session, the
more it hampers each person's progress, as the teacher's
time will be spread between more people during class. We
do not recommend more than 12 people per class.
Additionally, each student should be approximately the
same level of expertise in the language, and classes can
only be cancelled or rescheduled if all students are
unable to be there.